Head Of Project Management

New York, Salary:Negotiable

About Social Chain

This is Social Chain. A global social media agency. We deliver tangible results that have a long term transformational impact on progressive brands. We use the latest technology to drive strategy, the right minds to inspire creativity, and over 386 million people to maximise distribution. We currently have offices in Manchester, London, New York and Berlin. Interested in joining us? We’re always looking out for the next generation of talent to join our expansive team of creatives. We’re not looking for generic CVs, we’re looking for originality and a proven passion that grabs our attention.

Job Description

Role Description: 

We are looking for a  Head of Project Management. The ideal candidate will be curious, open to challenging themselves and ready to tackle anything thrown their way. They will drive the team that sets the bar for dynamic problem solving and decisiveness across functional teams and across the wider agency to lead best practices and outcomes for our clients. As Head of Project Management you will have a solid track record of successfully leading projects from inception to completion, on time, within budget and scope. You will have experience in resource management across disciplines and have a fluent understanding of marketing principles and communications planning which include strategy creative and production practices. In addition to leading the team across projects, you will also support team development and continuously evolve processes and implement systems to improve productivity, proficiency and collaboration across all teams. Reporting directly to the VP of Operations you will help support client tracking documents and budgets alongside the VP of Accounts and Client Services.  

Candidate Requirements


Team Management

  • Oversee and develop the Project Management team at Social Chain.
  • Support individual growth through onboarding, weekly touchbases, development / training plans, and reviews.
  • Delegate projects and tasks amongst team members.


Project Management

Project Resource Management

  • Engage and manage appropriate talent and resource allocation at all project stages.
  • Demonstrate strategic thinking for resourcing all projects.

Project Communication Management

  • Ensure involvement of the appropriate teams during each project phase.
  • Drive open and honest communications across all teams to ensure no roadblocks in projects.

Project Integration Management

  • Keen understanding of integrating multi-agency and -discipline team across a project.
  • Responsible for project communications and process adherence across multi-agency and -discipline teams.

Project Scope Management

  • Responsible for understanding project scope and preventing scope creep.
  • Identify shifts in timing, deliverables, and resources while communicating potential impacts.

Project Schedule Management

  • Develop and manage project timelines based on hour needed to complete the deliverables required.
  • Able to break project down into small pieces (stages) and understand the deliverables at each stage.

Project Cost Management

  • Determine and manage project burn reporting with the finance team including tracking, mitigating, and reporting on a weekly and monthly basis.
  • Partner with finance, account, creative, and production teams to ensure weekly and monthly tracking of budget and hours is accurate and within scope.
  • Ensure client billing is accurate by tracking, reporting, evaluating, and controlling projects.

Agency Communication

  • Facilitate efficient communication and manage expectations amongst all internal stakeholders. 
  • Implement processes and systems that work across all functions and practices. 
  • Work cross-functionally with team leads across creative, producuton, strategy and client services 


Quality Management

  • Work directly with Account leads to ensure project quality and success. 
  • Lead the debriefing of projects and manage the application of lessons learned to future projects.

Preferred Skills and Experience:

  • Ability to maintain focus under pressure, be thorough, and keep a positive attitude. Ability to understand the outcome, not just the process.
  • Extremely high standards for work and behavior; accountable, reliable, and dependable. Acute attention to detail and accuracy.
  • Exceptional written and verbal communication skills; ability to break down complex information.
  • Proficient in project scoping, project planning, resource management, timeline creation, and risk management.
  • Experience managing medium-to-large scale projects with various disciplines and stakeholders, including multi-agency teams. Be comfortable managing and influencing people who are not direct reports, as well as director-level and management personnel.
  • Ability to drive multiple projects and streams of work concurrently while meeting deadlines and maintaining proper documentation and reporting.
  • Ability to interact with and represent the team to a range of people, from entry-level to upper management and Leadership, including clients.
  • Able to establish leadership on project with internal stakeholders and clients. Easily recognized as the person who can answer questions on projects, process, and everyday activities around the team and client. Gains trust to build productive and constructive relationships. Encourage an environment of teamwork and excellence. 
  • Ability to work independently to tackle problems and direct to solutions. Be highly adaptable, able to anticipate issues and needs before they arise and take the necessary steps to alleviate and/or mitigate.

Additional Info

Social Chain + Values:

Who are we? 

We are a global team of innovators with a track-record for leveraging owned media, technology and insights to build brands that earn a meaningful share of people’s lives. With 750+ employees across 24 offices worldwide.

Why does Social Chain exist?  

Work: Through our combined creativity, talent, skills, care, and knowledge we produce unique and necessary value for our partners, our products and our people. 

Welfare: To build a happy, diverse, connected, community of teammates that enjoy their work, where they work, when they work, how they work and who they work with. 

World: With direct action, through our influence, and by our example, we will work to end social injustice, fight inequality, stop climate change and raise awareness for issues that matter to us. 

Who are you? 

First: You demonstrate a refusal to come second with an inherent need to stay ahead and encourage others to adopt this spirit too. 

Fearless: You shun complacency and strive for innovation in a world of saturation. 

Ever-changing: With a passion for media, you strive to stay ahead of a landscape that is constantly changing.