Client Service Director - Social Chain

Manchester, Salary:Negotiable

About Social Chain

This is Social Chain. A global social media agency. We deliver tangible results that have a long term transformational impact on progressive brands. We use the latest technology to drive strategy, the right minds to inspire creativity, and over 386 million people to maximise distribution. We currently have offices in Manchester, London, New York and Berlin. Interested in joining us? We’re always looking out for the next generation of talent to join our expansive team of creatives. We’re not looking for generic CVs, we’re looking for originality and a proven passion that grabs our attention.

Job Description

We have an exciting opportunity for a Client Service Director to lead our award-winning team at Social Chain Manchester.

As Client Service Director you will be responsible for leading the account management function towards delivering first, fearless and ever changing social solutions across clients to meet and exceed client objectives and drive profitable customer relationships.

You’ll have exceptional client service skills with the ability to maintain and extend client loyalty via strong relationships and a proactive and innovative approach. The ability to grow accounts by identifying and landing opportunities in both existing and new areas of the client’s business. In addition to this it’s important that you also have excellent team management and mentoring skills.

Candidate Requirements

  • Taking ownership and directing others as needed within account team
  • Able to help manage client budgets against objectives set with rest of account team
  • Providing accurate forecast figures on a monthly, quarterly and yearly basis
  • Maintain a strategic overview of all accounts, and proactively advise Account Directors and Account Managers on new issues
  • A good working knowledge of different social capabilities and what they offer the client and customer.
  • Ability to present and sell in creative services, comfortable with the different mix of deliverables
  • Must be able to demonstrate strategic marketing experience as well as the ability to adopt a hands-on approach when necessary
  • Great communication skills, business acumen and natural relationship building are a must.
  • Proven experience gained within agencies
  • 5-7 year’s experience working in agencies or media owners