Account Manager

Manchester, Salary:Negotiable

About Social Chain

This is Social Chain. A global social media agency. We deliver tangible results that have a long term transformational impact on progressive brands. We use the latest technology to drive strategy, the right minds to inspire creativity, and over 386 million people to maximise distribution. We currently have offices in Manchester, London, New York and Berlin. Interested in joining us? We’re always looking out for the next generation of talent to join our expansive team of creatives. We’re not looking for generic CVs, we’re looking for originality and a proven passion that grabs our attention.

Job Description

As an account manager you will contribute to a high calibre team in a business that is experiencing rapid and dramatic growth.  Working alongside an Account Director, you will lead the day to day running of client business at a senior level, using a high level of initiative to execute strategies.  You must be able to distil client briefs and take a lead role to come up with effective social strategy and executional plans.  The role requires a strong combination of leadership, communication and organisational skills - as well as knowledge across social and the wider communications landscape. 

Key responsibilities

  • Working knowledge of the social media landscape, the wider communications landscape and your clients business.  Be proactive in sharing this knowledge, both internal stakeholders and also with clients
  • Distil client briefs or business problems and translate into internal briefs - translating business problems into marketing, communication or social objectives
  • Oversee the day to day management of agency / client responsibilities - to include reporting, project management, financial processes
  • Responsible for keeping clients informed of new social initiatives and opportunities for the continued development of the clients business
  • Working alongside internal teams, analyse campaign performance, build case studies and recommend future solutions
  • Exceed sales targets for yourself
  • Build strong working relationships with clients - adopting and championing best in class approach to account management
  • Oversee the development of a junior member of the team

Main Responsibilities

  • Day to day account management of client
  • Supporting wider team to create reports
  • Co-ordinating with internal teams to ensure deadlines are met

Candidate Requirements

Must Haves

  • Creativity
  • Great presentation skills
  • Growth mindset
  • Passionate about social media
  • Organised and structured
  • Proven problem solver


  • 2 years + at a digital, media, creative or PR agency
  • Technical knowledge of social media
  • Analytical background
  • Understanding of wider marketing landscape and how social media fits into it