Customer Relationship Manager

Manchester, Salary:Negotiable

About Social Chain

This is Social Chain. A global social media agency. We deliver tangible results that have a long term transformational impact on progressive brands. We use the latest technology to drive strategy, the right minds to inspire creativity, and over 386 million people to maximise distribution. We currently have offices in Manchester, London, New York and Berlin. Interested in joining us? We’re always looking out for the next generation of talent to join our expansive team of creatives. We’re not looking for generic CVs, we’re looking for originality and a proven passion that grabs our attention.

Job Description

Due to immense growth, an exciting opportunity has arisen at Social Chain Group, for a CRM Manager to join our LINKS team in Manchester. 

This is a brand new team which we have been building over the past year as a result of merging with a German retailer, Lumaland, in 2019. We have combined social media and social commerce, integrated through our own platform, LINKS.

We have seen unprecedented growth within this part of the business and now have a portfolio of brands under our belts across health, beauty, food, homeware and consumer, with much more on the horizon!

Our current team structure is made up of performance marketing, outreach, communications and trading, and we’re now looking for a fantastic CRM Manager to join the team.

Candidate Requirements

  • Conception, coordination and implementation of CRM automation campaigns (email/platform/push) across a customer life cycle.
  • Development of customer journeys for different brands across multiple countries.
  • Identifying and defining existing customer segments and developing target group strategies.
  • Interact with our in-house creative team, analytics, performance and business intelligence departments (all based in Berlin).
  • Target group definition and campaign execution across different brands.
  • Creation of reports to measure success to generate revenue from new and existing customers.

Additional Info

  • German native speaking (essential)
  • 1-2 years professional experience in direct marketing, CRM and campaign management is desirable.
  • Experience in online marketing and CRM.
  • Valid experience with CRM tools (e.g. Adobe Campaign, Mailchimp, Klaviyo)

This is an exciting opportunity to mold and shape the future of Social Chain and to join a newly established team at the start of a new chapter. 

Think you’ve got what it takes?! Send us your CV…